Ordering Info
Topics on this page include:
- Payment Options
- Stocking Locations and Delivery
- Return Policy
- Online Shopping Security
- Privacy Policy
PAYMENT OPTIONS
Purchase Orders & Commercial Accounts
Prefer not to pay by credit card? You can submit a purchase order by selecting "Purchase Order" as the payment method during online checkout, or by emailing your PO to Sales@CosmolineDirect.com. If you’re unsure whether you have an account with Cosmoline Direct, LLC, or need to set one up, simply send us your purchase order or contact us at Sales@CosmolineDirect.com. A representative will promptly follow up if needed. To apply for a commercial account, email your trade references along with your first purchase order, and we can typically set up your account and ship your order within one business day.
Cosmoline Direct accepts the following methods of payment:
- Credit Card - Visa, MasterCard, Discover and American Express.
- PayPal
- Purchase Order
CREDIT APPLICATION - NET 30 TERMS: If you would like to request a NET 30 terms account, please Contact Us
Stocking Locations & Distribution Hubs
Cosmoline Direct, LLC maintains inventory in British Columbia and across the United States. New distribution hubs in Canada are planned for 2026 and 2027. Orders are shipped from the nearest stocking location within the delivery country, minimizing shipping costs and delivery times for our valued customers. Please note, will-call service is not available at this time. Most orders ship via Canada Post. We can ship FedEx Ground Collect for Business/Commercial customers using their FedEx account at no charge.
Return Policy
Cosmoline Direct accepts returns for unopened, unused and undamaged merchandise in "factory new" condition within 30 days of purchase. A 20% restocking fee applies to all returned items. Merchandise returned in non factory new condition is not eligible for a refund, credit or exchange. Shipping charges are non-refundable. For any questions or return requests, please feel free to contact us and we'd be happy to assist you.
Online Shopping Security
Shopping online at CosmolineDirect.com is absolutely secure -- you never have to worry about credit-card safety when you are shopping on our website. We use the latest encryption technology to keep your personal information safe. All of your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. All transactions are processed using a technology called Secure Sockets Layer (SSL). SSL technology is the industry standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. All information transmitted to CosmolineDirect.com is encrypted and sent using this technology.
Our Commitment to Your Privacy
Your privacy is a top priority at Cosmoline Direct, and we are committed to providing you with a secure and safe environment in which to shop and browse. It is very important to us that the confidence and security you have always had in Cosmoline Direct extends to every aspect of our operation, including your privacy and safety when using our website. Cosmoline Direct will not sell any element of your personal information to any third parties. If you would like additional information about our privacy policy, please Contact Us.